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What questions should parents ask a Family Bank about cord blood transportation?

  • Is the cost of shipping included in the contract? 
  • Does the shipping company offer bed-side pick-up?  
  • Has the shipping container been tested for temperature stability?
  • Does the shipping container include a temperature logger?
  • On weekends, are the laboratory staff in-house or on-call?
  • Does the bank guarantee to get the blood to the laboratory and processed within a certain time window?
  • If the bank uses a medical courier, does the courier have possession of the cord blood throughout transit?  (Sometimes the courier sub-contracts to another shipping company that is not a medical courier)