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Family Bank: CryoSave Arabia

CryoSave Arabia


CryoSave Arabia, the first private stem cell laboratory in the GCC region, was officially launched on September 11, 2006, by the UAE Minister of Health. CryoSave Arabia is part of the European bank CryoSave, one of the most experienced stem cell banks in Europe with over 350,000 samples processed and stored. 

Labs and Locations

CryoSave Arabia is headquartered in the heart of Dubai in Dubai Healthcare City, United Arab Emirates. CryoSave Arabia owns and operates the region’s largest and most technologically advanced private laboratory and cryogenic preservation facility that is dedicated and designed exclusively to handle the stem cells found in the umbilical cord blood, tissue and placenta. It is accredited by the American Association of Blood Banks (AABB), United States Food and Drug Administration (US FDA) and the UAE Ministry of Health. The laboratory processes stem cell collections 7 days a week, 365 days a year.

Full address:
Dubai Healthcare City
Al Razi Medical Complex
Building 64, First Floor
United Arab Emirates

Business Experience

Founded in 1999, CryoSave has stored more than 350,000 samples from over 80 countries. CryoSave Arabia’s laboratory was launched in 2006, and has processed and stored cord blood, cord tissue and placenta from over 25,000 families in the region. They have helped 21 families use their cord blood stem cells for established and experimental medical treatments, more than any other family stem cell bank in the region.

CryoSave Arabia offers complimentary information sessions with their Clinical Educators 7 days a week (Sunday - Saturday 9 AM - 6 PM) to respond to parents inquiries and help parents make informed decisions about newborn stem cell storage. Enrolled clients have access to a 24-hour emergency toll free line.

Collection Kit

CryoSave Arabia’s 4-in-1 collection kit is a unique kit that provides the necessary materials for the collection of cord blood, cord tissue, cord vessel, and placental tissue. It is temperature-protected and temperature-monitored, and is electronically tracked during the transportation to ensure the integrity of the samples as well as to safely and easily collect the maximum amount of stem cells following birth.

The cord blood collection bag provided in the kit contains CPD, an FDA approved anti-coagulant which is heparin-free, and is packed in an individual aluminum sterile packaging in order to be used for both C-Sections as well as normal births. Each bag has two needles for increased safety and quality control.

Transportation container

CryoSave Arabia’s collection kit includes thermal foam insulation and gel packs that control temperature during transportation to the laboratory. The collections kits have been design and validated to shield the samples from extreme temperatures. Samples remain at room temperature and are transported directly to the Dubai laboratory for processing. The kits are temperature-protected and temperature-monitored, and are electronically tracked during the transportation to ensure the integrity of the samples.

Shipping Info

Following the collection, the labor and delivery staff will return the collection kit to a designated family member who will call CryoSave Arabia to request pick-up of the kit from the hospital room. CryoSave Arabia arranges for the transportation from the hospital room to the Dubai laboratory with our own trained and dedicated Collection Specialists (within the UAE). For deliveries outside the UAE, CryoSave Arabia pre-arranges a courier service that is approved and certified for medical samples, to pick-up the kit from the parent’s hospital room.

The collection kit is pre-labeled and includes a pre-paid AWB. An electronic tracking program ensures the kit is tracked from the time it leaves the mother’s bedside to its arrival at the laboratory. CryoSave’s base price includes all shipping changes. Courier is available on weekends and holidays and maintains a secure chain-of-custody

Processing Method

CryoSave Arabia uses the state-of-the-art Sepax II automated laboratory processing system from GE Healthcare Life Sciences to process cord blood and ensure maximum stem cell recovery.  This method retrieves the greatest number of stem cells from the cord blood sample resulting in up to a 99% recovery rate, one of the highest in the industry.

The Sepax technology has processed more units subsequently used in transplantation than any other technology. It is functionally closed and single-use, which provides the greatest chance that the cord blood will be sterile and not get contaminated during processing. This technology is used by many of the world’s leading public cord blood banks. 

Components Stored

CryoSave Arabia’s cord blood processing results in a red-cell reduced stem cell product, the industry standard. Buffy coat fraction containing white cells and stem cells are stored. Red blood cells and plasma are stored separately for future testing.

  • CryoPlus option includes both the cord blood and cord tissue, which is stored in 8 units including integrally attached segments.
  • CryoAdvanced option stores the cord blood, cord tissue and placental tissue, which is stored in 10 separate units including integrally attached segments.
  • CryoUltimate option stores the cord blood, cord tissue, placental tissue and cord vessel, which is stored in 12 units including integrally attached segments.

Parents are provided with the sample test results (including maternal infectious disease test results, TNC count, MNC count, and CD34+/CD 45+ count) and also a Certificate of Storage.

Storage Method

CryoSave stores cord blood units in a cryobag with two compartments (80% of the unit is in one section and 20% of the unit is in the second section) in two different geographical locations (Dubai/Geneva), as well as three integrally attached segments with each bag used for testing or future expansion technologies. A family may utilize one portion of the unit and continue to cryopreserve the other.

Prior to storage, each cryobag is placed in a second overwrap bag, which is sealed as an extra precaution against possible cross contamination by current and yet unidentified pathogens that may be discovered in the future. Each cord blood bag is placed in an aluminum outer storage canister for enhanced mechanical protection and effective long-term protection.  Each canister has unique bar-coded identification labels.

CryoSave Arabia stores the stem cells in vaults, called dewars, specially designed for long-term cryostorage. The cord blood units are suspended above a pool of liquid nitrogen that creates a vapor-phase environment without immersing them in liquid, which can enable cross-contamination. The dewars are capable of operating without electricity and there is 24/7 recording of storage condition parameters. The cord blood and tissue cells are cryogenically stored in separate dewars, in different storage locations, as an added security measure and as recognition that they may have separate medical indications for use.

Licensing & Accreditation

CryoSave Arabia maintains standards for cellular therapy services through:

  • AABB accreditation
  • FDA-registration
  • MOH certification
  • Clinical Operating License from Dubai Healthcare City Authority for Stem Cell Processing and Stem Cell Storage
  • Maryland Tissue Permit (US)

The flagship laboratory in Geneva holds certification from:

  • EN ISO 9001-2008
  • Good Manufacturing Practices (GMP) from the World Health Organization (WHO)
  • License from the Swiss Agency for Therapeutic Products (SwissMedic)
  • Swiss Department of Health Accreditation (OFSP)

In addition, CryoSave holds the following:

  • Certificate of Product Liability from AON Insurance worldwide
  • Dutch government license as a Tissue Bank issued by the Ministry of Public Health, Welfare and Sport

Clinical Experience

CryoSave is operated by internationally renowned medical and scientific professionals. They are guided by world-class scientific expertise and medical ethics in all their processes from education to processing, testing and storage. CryoSave has extensive experience in clinical laboratory management, stem cell technology and development.

CryoSave has released 21 cord blood units for therapy globally, including 2 from UAE. Therapies include:

  • Cerebral Palsy (autologous)
  • Medulloblastoma (autologous)
  • Subarachnoid Hemorrhage (autologous)
  • Aplastic Anemia
  • Acute Lymphoblastic Leukemia
  • Congenital immunodeficiency (brother)
  • Blackfan-Diamond Anemia
  • Thalassemia Major (includes UAE case)
  • Sickle Cell Anemia


Parents will receive a full refund of all fees if the cord blood is released for therapy within the first 3 years. Parents will also receive a Transplant Assistance cash-back service worth 15,000 AED if the cord blood unit is released for any therapy within the first 3 years. In addition CryoSave holds a Certificate of Product Liability from AON Insurance worldwide.

Community Service

CryoSave offers its Cost-Free Family Donation Programme, free of charge, to families wishing to store their newborn's umbilical cord blood stem cells for a family member diagnosed with a life-threatening disease currently treatable by stem cells. This programme is specifically designed to offer families in need the opportunity to have the cord blood stem cells of their expected newborn child collected and saved without any charges, aiming to treat a diseased first line relative in the near future.  
In order to qualify, the family member must be diagnosed with a disease that is currently treatable with umbilical cord blood stem cells, be a first degree blood relative, and have an oncologist/haematologist who agrees that the stem cells can be used for treatment. If eligible, CryoSave will provide the collection kit and process and store the newborn's cord blood sample, until needed, without any cost to the family.


When saving your child’s stem cells with CryoSave Arabia there are no hidden costs, like annual fees or extra charges for the standard testing of the samples. CryoSave Arabia stands for high quality and service at a fair price. Their premium stem cell banking services all feature packages with a comprehensive list of standard benefits along with personalized care every step of the way, to give complete peace of mind.

  • CryoPlus; this package is a great basic protection for the child and includes cord blood and cord tissue storage. It is priced at 16,500 AED or monthly interest free installments that suit every family needs.
  • CryoAdvanced; this package includes cord blood, cord tissue storage and placental tissue. It is priced at 19,500 AED or monthly interest free installments.
  • CryoUltimate; this package includes an additional source of stem cells from the cord vessel. It is priced at 22,500 AED or monthly interest free installments.

The total fee includes the administration, collection kit, courier/transport, processing, testing (CD34+/CD45+ stem cell count, TNC count, MNC count, Viability, and full sterility testing), and dual storage during the initial storage period of 30 years in Dubai and Geneva. It also includes the Maternal Blood Sample testing by the PCR method.

Should the stem cells be needed for therapy, the standard fee includes transport to any transplant facility in the world. In addition, it includes same day critical time processing (UAE only), 24-hour sample collection, transplant assistance and a quality service guarantee.

Additional Services

CryoSave was the first company in Europe to offer the storage of umbilical cord tissue in 2009. Cord tissue banking allows families to collect and preserve a segment of the umbilical cord, which is a rich source of mesenchymal stem cells (MSCs), a type of stem cell that assists in building bone, cartilage and connective tissue as well as mediating the body’s inflammatory response to damaged or injured cells. All CryoSave Arabia packages include cord tissue storage.

Starting in 2017, CryoSave Arabia was the first laboratory in the region to offer the next generation of stem cell banking services with Placental Tissue storage which is included in the CryoAdvanced package and Cord Vessel storage which is included in the CryoUltimate package.

The cord blood and tissue cells are cryogenically stored in separate dewars, in different storage locations, as an added security measure and as recognition that they may have separate medical indications for use.

CryoSave Arabia also offers processing and storage of stem cells from the Bone Marrow as a service to private and government hospitals.

Prices with Additional Services

Please see CryoSave Arabia’s Services and Pricing Page.

Address: Dubai Healthcare City Al Razi Medical Complex Building 64, Dubai, United Arab Emirates