What questions should parents ask a Family Bank about Shipping & Handling?

  • Is the cost of shipping included in the contract? 
  • Does the shipping company offer bed-side pick-up?  
  • On weekends, are the laboratory staff in-house or on-call?
  • Does the bank guarantee to get the blood to the lab and processed within a certain time window?
  • Does the shipping container have a temperature logger?
  • If the bank uses a courier, does the courier have possession of the cord blood throughout transit?  (ie: Does the courier sub-contract to another shipping company that is not a medical courier)?